At Refillr, your privacy matters. This policy explains what we collect, why we collect it, and the choices you have.
1. Information we collect
We may collect the following information:
- Name, phone number, and delivery address
- Location data (for delivery accuracy)
- Order and transaction details
- Device and browsing information (via cookies and tracking tools)
2. How we use your information
Your data is used to:
- Process and deliver your orders
- Provide customer support
- Send order updates and service notifications
- Improve our platform and services
- Enable features such as QR-based tracking and subscriptions
3. Data sharing
We may share your data with:
- Delivery personnel and logistics partners
- Payment gateways (e.g. PayU) for secure transactions
- Technology providers (e.g. analytics, hosting)
We do not sell your personal data to third parties.
4. Cookies & tracking technologies
We use cookies and similar technologies to:
- Maintain login sessions
- Improve user experience
- Analyze website usage
- Run advertising campaigns (e.g. Meta Pixel)
By using our website, you consent to the use of cookies.
5. Data security
We implement industry-standard security measures to protect your data. Access to personal information is restricted to authorized personnel only.
6. Data retention
We retain your data only as long as necessary for:
- Service delivery
- Legal and operational requirements
7. Your rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion of your account
To exercise these rights, please contact us.
8. Third-party links
Our platform may contain links to third-party services. We are not responsible for their privacy practices.
9. Updates to this policy
We may update this privacy policy from time to time. Continued use of our platform indicates acceptance of the updated policy.
10. Contact us
For privacy-related concerns, contact:
Refillr Networks Private Limited
- Phone: +91 90742 16712
- Email: hello@refillr.in