Help centre
Questions answered
Straight answers on ordering, delivery, jars, pricing, and where we serve in Kerala.
Ordering & delivery
How can I order water from Refillr?
You can place your order directly through our website in just a few seconds. Choose your product, select quantity, and proceed to checkout.
Do I need to call to place an order?
No. Refillr is fully digital — you can order online without any calls or follow-ups.
How long does delivery take?
We aim to deliver on the same day or within your selected delivery slot, depending on availability.
Can I schedule my delivery?
Yes. You can choose your preferred delivery time while placing the order.
Do you offer subscription plans?
Yes. You can subscribe for regular deliveries and ensure you never run out of water.
Product & quality
What type of water do you provide?
We supply high-quality, purified drinking water sourced from verified and compliant water plants.
What is special about Refillr jars?
Our jars are:
- BPA-free, food-grade polycarbonate (PC)
- Durable and hygienic
- Designed with built-in handles for easy use
How do I know the water is safe?
Each jar comes with a QR code that you can scan to view:
- Water source details
- Quality and test reports
- Traceability information
Are the jars cleaned and sanitized?
Yes. All jars go through strict cleaning and sanitization processes before delivery.
Pricing & payments
What is the price of a 19L water jar?
Pricing may vary based on plans and offers. You can view the latest pricing on our website.
Is there a deposit for jars?
Yes. A refundable deposit is applicable for jars, which will be returned when you return the jar.
What payment methods are available?
We support online payments through secure payment gateways.
Returns & replacements
What if I receive a damaged or defective jar?
You can contact us immediately, and we will arrange a replacement.
Can I return empty jars?
Yes. Empty jars are collected during your next delivery or as scheduled.
Service area
Where is Refillr currently available?
We serve Kottayam, Kumarakom, Thiruvarppu, Chengalam, Manarcad, Puthupally, Pampady, Vadavathoor, Kanjikuzhi, Thiruvalla, Changanacherry, Pala, and Ettumanoor, with more locations coming soon.
Support
How can I contact Refillr?
You can reach us through:
- Website contact page
- Phone or WhatsApp support
What if I face an issue with my order?
Our support team will assist you quickly to resolve any issues related to delivery or product quality.
General
What makes Refillr different from local suppliers?
Refillr offers:
- On-time, reliable delivery
- Transparent quality through QR tracking
- Premium food-grade jars
- Easy online ordering and subscription
Why should I switch to Refillr?
You get a cleaner, more reliable, and hassle-free water delivery experience without the uncertainty of traditional suppliers.